Ziabuddin Shah is General Manager of Digital Transformation at Rototype S.p.A. Middle East (Branch) with more than 20 years of experience in banking technology, fintech innovation, self-service banking automation, digital transformation, and international business development. Successfully delivered banking automation, fintech, and digital transformation initiatives across more than 20 countries while collaborating with leading financial institutions and government entities. Recognized for bridging business requirements, banking operations, and emerging technologies to develop innovative financial solutions.
Discussion Framework: As banking becomes increasingly digital and remote, physical self-service touchpoints remain key anchors for resilience, trust and customer choice. This panel will consider how ATMs and kiosks are evolving with digital channels to deliver quick, connected and convenient experiences both within and beyond branches.
Key Question: How can physical self-service touchpoints help banks meet rising customer expectations for 'anytime, anywhere' banking in a digital-first world?
