George Kostopoulos is a seasoned leader in branch and digital transformation within the retail banking sector, with over 22 years of experience navigating and shaping one of the most disruptive industries. Renowned for spearheading the reinvention of the branch network at Piraeus Bank, he led the rollout of a new model that significantly enhanced competitiveness, openness, and customer engagement.
A strategic thinker and change catalyst, George specializes in designing and implementing commercial transformation initiatives that blend innovation, customer-centricity, and digitally enabled operating models. With a proven ability to challenge conventional wisdom and envision future-ready solutions, he consistently delivers impactful, scalable improvements that align business goals with evolving customer expectations.
Discussion Framework: As banking becomes increasingly digital and remote, physical self-service touchpoints remain key anchors for resilience, trust and customer choice. This panel will consider how ATMs and kiosks are evolving with digital channels to deliver quick, connected and convenient experiences both within and beyond branches.
Key Question: How can physical self-service touchpoints help banks meet rising customer expectations for 'anytime, anywhere' banking in a digital-first world?
