Pantelis Maraveas is Assistant General Manager, Retail Segments, Bank Analytics
& Lending Products at National Bank of Greece, being responsible for supervising
the Units of Individual Banking, Business Banking & Key Accounts Segments, Bank
Analytics, CRM & Retail MIS, Bancassurance Products, Retail Lending Credit
Operations and Development & Support of Retail Lending Products.
He serves in the Board of Directors of Teiresias as a Vice President, while, in
parallel, he presides in the Commercial Development Committee and
participates, as well, as a member of the Audit Committee of the said company.
Moreover, he is a non-executive member of the Board of Directors of NBG Factors.
Mr. Maraveas holds a BSc in Business Administration from Athens University of
Economics & Business and an MSc in Management from London School of
Economics.
Discussion Framework: As banking grows more embedded, personalised and platform-driven, competition is shifting from products and channels to ownership of the customer relationship itself. This session examines how incumbent banks, neobanks, payment networks and digital ecosystems are vying to become the customer's primary financial interface.
Central Question: In the next decade, who will own the customer relationship: the institution that holds the account, or the platform that controls the experience?
