Speaker

 Over 20 years of experience in customer care automation. He began his career at IBM UK in 1997, contributing to global voice product rollouts in more than 70 countries. In 2002, he founded Omilia with a mission to reinvent customer service. Today, he’s one of the most experienced professionals in applied speech and NLP industry today, having led 150+ large-scale Conversational AI projects across 17 countries.